I enjoy baking. I’m not at the pastry chef level, but I do bake quite a lot. For almost 20 years I was frustrated with the loaf pans, muffin pans and cookie sheets that I purchased. They’d work fine for 1 to 4 years and then start warping or rusting. I didn’t buy professional quality bakeware, but they also weren’t the cheapest products out there. I tried several different brands. I didn’t understand why my mom and mother-in-law still had the same bakeware they’d had for almost 50 years, but I kept having to replace mine.
My biggest frustration was with the muffin pans I’d purchased. The pans were designed so that the muffin cup was a separate piece from the flat top of the pan. I carefully hand washed and dried the pans, but every one would rust at the seam where the cup connected to the top of the pan.
Even more than the quality of the products, I’m super impressed with their customer service. I placed an order on-line and commented on the on-line form how I appreciate that the products are Made in the USA. The following day I received a call from their customer service. They wanted to let me know that one of the items I’d ordered was not made in the US. We had a long discussion about why and the high standards the company requires of all the products, wherever they’re produced. The customer service rep took the extra time and effort to make sure that I would be satisfied with my order. Let me tell you, I’m still stunned by their honesty. If a company is willing to take the time to make sure that I’m that satisfied with an order I already placed, I can only imagine how committed they are to the quality of their products.
Buying from Nordic Ware is a triple win for me: Made in the USA, high quality products at reasonable prices AND a company obviously committed to customer satisfaction. I can tell you that I am one satisfied customer.
(Absolutely no compensation for writing this post. Nordic Ware has no idea who I am.)