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Tips to Download a PDF Product

You will receive an email with a link to download the printable pdf. While we are not IT experts, if you’re having difficulty these are suggestions that may help.

If you can’t find the email

  1. Check your spam folder. Some email services send the confirmation email with your link there.
  2. Check your email settings or security software

If you’re having trouble downloading a PDF

  1. Check for the pdf file in your Downloads file.
  2. Search your computer for the pdf file using your computer’s search bar.
  3. Check your internet connection.
  4. Make sure you turn off any pop-up blockers.
  5. Re-download the pdf. Sometimes the file might not have downloaded completely, so try to download it again.
  6. Try using a different browser.
  7. Right-click (or CTRL-click on Mac) and save instead of left-clicking the link. Select “Save link as” or Save target as”.
  8. Clear your browser cache.
  9. Update your pdf reader software.
  10. Check your antivirus software because it might be incorrectly identifying the pdf installer as malware.
  11. Make sure there are no file size restrictions on the device or email provider you’re using that could prevent large files from downloading.
  12. Open your browser in incognito mode and try downloading again.
  13. Restart your device, which can can resolve technical issues and may help.
  14. Try a different device.

Articles from recognized technical expert sources